Privacy Policy

Please read this Policy carefully before accessing the Website or its services. If you disagree with any of the terms, you should not access the Website or use our services products in any way or form.  

Entry into effect: 15.08.2022

1. Who are we?
The rules published herein disclose our policy (“Policy”) concerning the personal data, which we collect through the website   (Website) in connection with the usage of the website, its services, content and resources. 

Under the name "Victoria" are considered the following companies –administrators:

  • "Victoria Arena" Ltd. is a company duly incorporated and operating according to the law of the Republic of Bulgaria with UIC 200115015 and seat and registered address at Sofia bul. Bulgaria 118, building „Аbacus“, fl.1, offices 1-11. 
  • "ART - 2000" Ltd. is a company duly incorporated and operating according to the law of the Republic of Bulgaria with UIC 121848084 and seat and registered address at Sofia bul. Bulgaria 118, building „Аbacus“, fl.1, offices 1-11. 
  • “Victoria Ring”Ltd.  is a company duly incorporated and operating according to the law of the Republic of Bulgaria with UIC 203024485 and seat and registered address at Sofia bul. Bulgaria 118, building „Аbacus“, fl.1, offices 1-11.

This Policy is an integral part of our Terms of Use ("Terms of Service") available here. All definitions given in the Terms and Conditions are also applicable in this Policy.

By accessing, reviewing, registration, using in any way the services and resources on the Website, you acknowledge that you understand the meaning and agree to be bound by this Policy. By accessing the Website and Services, you express your explicit consent to collect, receive, record, organize, compare, update, modify, extract and otherwise legally process, use and share your personal information under this Policy.

By using of the Website, its services and resources requires consent to this Policy. Access to this Policy is permanently active at the following link:

Collecting, processing and storiging of your personal data is in compliance with the Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data, as well as with the applicable Bulgarian and European legislation. 

We reserve our right to make amendments to this Policy at any given time at our own discretion. The new versions will be published on the Website. In case you are a registered user, you will be notified for the changes on the email provided by you during registration. In case you disagree with the changes you should notify us in writing after which your personal data will be deleted.

2. Definitions. Validity and effect 
“Data processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of your personal data. 

“Personal data” are all data which contains identifiable information (e.g. name, address, telephone number, email, etc.). Before we collect and process your personal data we must receive your explicit, freely given, specific, informed and unambiguous consent. 

"Services" means all services offered by us and the technologies used for their implementation. The services we offer are related to:  orders by a user on the website and made by “Victoria” restaurants.
"User / Client" means any natural or legal person using the Services provided by the Administrator.

The Policy published herein is applicable and valid for registered and unregistered users of the services of the Administrator, available through the Website. This Policy does not apply to social networks, other websites, platforms or companies, which the Administrator does not control but which give a link to or are connected directly or indirectly with the provided Services. You should be informed that those websites, platforms and companies have their own policies for the protection of personal data, for which we are not liable. You should become acquainted with the privacy policies of those other websites, platforms and companies before providing your personal data to them.

3. Data we collect about you
You have the right to access the Website without providing your personal data or registration. However, the access to the services of the Website requires the provision of personal data, e.g. during registration, when making an order of food and drinks. 

Data provided by you
When making a registration you will be asked to provide information which is necessary solely for the purpose of using the services and resources of the Website. The collection of this data is carried out in compliance with the applicable privacy measures. 

The use of the Website requires for you to be above the age of 16. By creating a registration, making a purchase or sending an inquiry, you confirm that you are above the age of 16. Users under the age of 16 must have the explicit consent of their parents or legal representatives in order to be granted access to the services of the Website.

The successful registration requires you to fill certain fields marked as mandatory. 

When making a user registration on the Website you must create your unique password, as well as provide your: 
  • first and last name;
  • email address;
  • telephone number;
  • address;

Completing the optional fields when registering or using the Services on the Website is entirely at User's discretion.

The user is liable for the provided contact information and other data which are incorrect, false or are regarding third persons (in any case whenever those third persons did not give their consent), as well as for all kinds of illegal or malicious processing of personal data and information. 
We do not collect personal data which: 
  • reveals racial or ethnic background; 
  • reveals political, religious or philosophic beliefs; 
  • reveals membership in political parties or organizations or other religious, philosophical, political or syndicate structures; 
  • is regarding the user’s health condition, sex life or the human genome unless in the cases when a signal for unwanted side effects as a result of the use of the cosmetics is received; 
  • is provided by users under the age of 16 without the consent of their parents or legal guardians. The Administrator will delete all information provided by or regarding users who are under the age of 16 and did not receive the consent of their parents or legal guardians for the use of the Website, its services and content. 

Data we collect automatically
Each time you visit the Website, we will automatically collect the following data:

Device Information
  • We collect device-specific information (such as your hardware model, operating system version, unique device identifiers).

Location information 
  • When you use the Website, we may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, Wi-Fi access points and cell towers

Information we collect during the use of the Website services
  • Information regarding other websites, which link to the Website, as well as such which the Website links to, date and hour of visit, visit duration, loading speed of the Website and other data regarding your interaction with the Website. 
  • This Website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. 
  • Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
  • This website uses the following types of cookies:
    • “session cookies” which are erased when the user closes the browser;
    • “persistent cookies” which remain on the user's computer/device for a pre-defined period of time;
    • “first-party cookies” which are set by the web server of the visited page and share the same domain;
    • “third-party cookies” stored by a different domain to the visited page's domain. This can happen when the webpage references a file, such as JavaScript, located outside its domain.
  • We may permit third parties, such as advertisers or analyst providers, to collect information using these technologies directly from our Website. The data which they collect is subject to the applicable privacy policy of the respective third party. 
  • Every user has the option to accept or decline the use of cookies by clicking on one of the available options when accessing the Website for the first time: “I accept the use of cookies”/”I decline the use of cookies”. 
  • Users always have the option to decline the use of cookies by changing the settings of their browser. To learn more on cookie setting for a specific browser, read here:
  • You should be informed that declining the use of cookies by the User may result in disruptions in the functionalities and the Services of the Website. 

4. For what purposes do we process your personal data? 
We need the collected personal data to provide you with quality services and to provide timely technical and other assistance upon request.

We use the provided data as follows: 
  • To provide the normal functioning of all services of the Website, including but not limited to: 
  • create a registration on the Website when sending an order for food and drinks to “Victoria” restaurants; to contact with you for confirmation and performance of the services we provide; 
  • To provide secure and reliable use of services and content by verifying your access rights to the requested services and resources; 
  • To improve permanently the quality of our products and services by receiving your proposals, advices and ideas for improvement of the existing and the launching of new products and services through our Website;
  • To send to you news, e-bulletins, promotions, interesting and useful information and other notifications; 
  • To invite you to take part in questionnaires and surveys of the opinion of users about the quality and the satisfaction with the offered Services and our website;
  • For other purposes not forbidden by law regarding the quality provision of all current and future services and resources on the Website. 

In case of a change in the purposes we will inform you and require your explicit consent for the processing of your personal data in accordance with the new purposes.

5. Who has access to your personal data?

Your personal data will not be transferred to third parties, unless 
  • we have your express authorization for this;
  • the third parties in question provide support to us, under an agreement, for the supply of our products or the provision of our services to you;
  • it is required by law or when requested by a public authority;
  • when this is necessary to protect the rights, property and security of users of the Website or other public interest; or 
  • in connection with the sale of a business, our company or its assets, subject to confidentiality obligations.

Our employees and consultants will have access to your personal data for the purposes of managing the Website and services, but are bound by a confidentiality obligation regarding the data to which they have access as part of the relevant operations.

Our employees and consultants are duly informed of the importance of the compliance with such confidentiality legal duty and are liable for the compliance with that obligation.

We may share data which does not identify you personally with our market partners (medias, marketing agencies and other business partners who have accepted to be bound by this Policy) with the purpose of providing you, after receiving your consent, with information regarding products and services, as well as promotions and offers. 

We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. In case of disclosing personal data to a public authority in relation to an investigation or proceedings against a user, we are not obliged to notify said user for this disclosure.

6. Your rights
Under the legislation in force, you are entitled to object, at any time and free of charge, to the processing of your personal data, by sending us a written request on the following email address: Without undue delay, the Administrator will send you the form you requested for.

Right of objection 
By virtue of the applicable law, you have the legal right without owing anything at any time to object to the processing of your personal data by sending a request to the following email address:

Right of access
You are entitled to receive access upon notification to the personal data we store about you in a structured, commonly used and machine-readable format, by sending us a written request on the following email address:

Right of portability
You are entitled to request the portability of your personal data to another data controller by sending us a written request on the following email address:

Right of changing
If any of the data we have about you is incorrect or inaccurate, you may correct it by changing the information on your profile, by sending us a written request on the following email

Right of erasuring
You are also entitled to request the complete erasure of your personal data by sending us a written request on the following email address:

Right of restriction
You may also request a restriction on the processing of your personal data with regard to specific actions on collecting, processing or transferring by sending us a written request on the following email address:

You are entitled to be informed every time before your personal data is transferred for the first time to third parties for the purposes of direct marketing, or when they are used on behalf of third parties. You are also entitled to object to this transfer or use, at any time and free of charge. 

7. Personal data storage and retention period
The data we collect about you will be stored on servers located within the European Union. 

We shall store the personal data provided by you for a period not longer than necessary for the accomplishment of the abovementioned purposes or until the termination of the Services and/or the Website.
In case you want to delete your account on the Website, all of the data we store about you, will be deleted without delay. 

By exception, we are entitled to further retention of the personal data where it is necessary, for exercising the right of freedom of expression and information, for compliance with a legal obligation, for the performance of a task carried out in the public interest or in the exercise of official authority vested in us in our capacity of Controller, on the grounds of public interest in the area of public health, for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes, or for the establishment, exercise or defence of legal claims.

8. Technical and organizational security measures. Risks
Being a personal data controller, we shall take all required technical and organizational measures in order to protect the data from accidental or illegal destruction or from accidental loss, from unauthorized access, amendment or distribution, as well as other illegal forms of processing.

All the information we receive from you will be stored on secure servers and we will implement technical and organizational measures that are suitable and necessary for your personal data to be protected with an appropriate level of security that will guarantee, in particular, the confidentiality and integrity of the data and prevent the destruction, the accidental or unlawful loss or changes, or the unauthorized disclosure or access of data.

Notwithstanding the measures implemented to protect your data, you should be aware that the transfer of data through the Internet or other open networks is never completely secure and there is the risk that your data will be seen and used by unauthorised third parties.

9. Data Protection Authority
For personal data protection issues, the local supervisory authority is: Commission for Personal Data Protection, address: Sofia, 1592, 2 Tsvetan Lazarov Blvd., Tel. 359 2 915 3580 Fax 359 2 915 3525, e-mail:, Website:

10. Contacts 
For additional information, complaints or requests for exercising of your legal rights, you can contact us at: 
  • address: Sofia, bul. “Bulgaria”118, fl.1;
  • email:;

This policy enters into effect on 15.08.2022 and is in compliance with the requirements of Regulation (EU) 2016/679 of the European parliament and the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

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